01 / Insights

Insights.

Notes on the areas we consult on: damage rates, right-sizing, Extended Producer Responsibility and the Plastic Packaging Tax. Written for procurement and operations.

Featured Damage rates · All sectors · 25 August 2026

Do you know what a damaged item is costing your business?

Nearly one in four UK shoppers received a damaged parcel last year. Most of the businesses that sent them couldn't tell you what it cost, because the cost never lands in one place. Put a value on it and a rate that sounded tolerable rarely stays that way.

Read the article · 5 minute read →