Privacy policy.

1. Introduction

This Privacy Policy explains how Floryn Packaging (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website www.florynpackaging.co.uk.

We are committed to protecting your privacy and handling your data in a transparent and secure way, in line with UK data protection law, including the UK GDPR.

2. Who we are

We are the data controller for the purposes of UK data protection law.

3. What data we collect

We only collect the minimum data necessary. This may include:

Information you provide to us

• Name
• Company name
• Email address
• Phone number
• Any information you include in a Contact form message, including the best time to call you
• The audit details you give us in the Packaging Audit form: the packaging you regularly use, your damage rate, your parcels per day and anything we should know before we visit

Information collected automatically

When you visit the website, our hosting provider processes the technical information needed to deliver the pages to you:

• IP address
• Browser type and device information
• Pages requested

This information is used to deliver the website, measure how it is used and protect it from misuse. We do not use advertising tools, and we do not use this information to track or profile visitors.

4. How we use your data

We use your data to:

• Respond to enquiries submitted through our Contact and Packaging Audit forms
• Deliver this website to you through our hosting provider
• Protect our forms from misuse, for example by limiting repeated submissions from the same IP address

We do not sell your data.

5. Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

• Legitimate interests – responding to business enquiries you send us through our Contact and Packaging Audit forms
• Legitimate interests – delivering this website and protecting it from misuse

6. Third-party services

This website is hosted by Vercel Inc., which delivers it through a global content delivery network.

When you send the Contact or Packaging Audit form, what you enter (your name, company, email address, phone number, message and any audit details) is sent by email to info@florynpackaging.co.uk through Resend (Resend Inc.), using its EU region (Ireland). Resend keeps a delivery log of sent messages for a limited period. We use this service only so that we can receive and respond to your enquiry.

These providers may process data outside the UK. Where this happens, appropriate safeguards are in place, such as standard contractual clauses.

7. Cookies

This website does not set any cookies and does not use advertising trackers. It does not load third-party fonts or embedded content: everything, including the fonts, is hosted with the website itself.

We use Vercel Web Analytics to count visits. It is served from this website’s own address, sets no cookies and stores nothing on your device. It records the page visited, the website or search engine you arrived from, and general information such as country, browser and whether you are on a phone or a computer. It does not identify you, does not follow you to other websites, and we cannot use it to single out an individual visitor. Because nothing is stored on your device, no cookie banner is needed. We also use Vercel Speed Insights, which records how quickly pages load for visitors – timings only, with no cookies and nothing that identifies you – so we can find and fix slow pages.

If we introduce cookies or any other tracking in future, we will update this policy first.

8. How long we keep your data

We keep personal data only for as long as necessary:

• Enquiries sent through our forms: kept in our mailbox for as long as we need them to deal with your enquiry and maintain our business relationship with you
• Email delivery logs: kept by Resend for a limited period

9. Your rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request the deletion of your data
• Object to or restrict processing
• Withdraw consent at any time, where we rely on your consent

To exercise your rights, contact us at info@florynpackaging.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk, telephone 0303 123 1113.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.